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After-Sales Service

After-Sales Service


Product quality is the source of the Medwish platform, and customer satisfaction is the focus and target of our work. Continuous orders from regular customers are the benchmarks to measure our platform.

For all the products purchased on Medwish.com, they will be covered with warranties from the date of completed production and certification. Warranties include:
Warranty:18 months
Warranty for motors:36 months
After-sale service:15 years

Within the warranty period:
In specified time above, any damaged products due to non-human factors will receive our free spare parts with technical guidance. If the customers are connected by our agents/representatives, they will obtain the after-sale service from relevant agents/representatives as soon as possible.

Beyond the warranty period:
We will charge the cost of spare parts but provide technical guidance and other after-sales services for free.
For any other matters that are unstated above, you are welcome to contact the Medwish VIP after-sale service representatives.
We provide you with complete and professional services every day!   

The Medwish platform provides a complete set of medical equipment,including electric/manual medical bed,hospital crib, ICU pendant, hospital trolley/stretcher, operating table, hospital chairs, patient monitors, etc.
The Medwish platform accepts online payments including PayPal, credit card (VISA/Mastercard/American Express), as well as traditional T/T, L/C, West Union, Money Gram. We guarantee 100% payment security.
The Medwish team provides full-time quality control services to ensure that our clients receive high quality products.
The Medwish team will cooperate with Huatai Property Insurance Co., Ltd. to ensure that the goods receives financial compensation upon losses caused by natural disasters or accidents during the transportation process.