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Logistics Service

Logistics Service

What are supported shipping methods on Medwish?

Currently suppliers can choose from the following shipping options: Air express, Ocean shipping.

1. Air express:UPS, FedEx, DHL, TNT, EMS, DHL etc.(Medwish some products are not suitable for air express mode, hereby declare)

2. Ocean shipping:LCL and FCL services

2.1. LCL: If it is not enough to put in the whole box, calculate the sea freight by the total volume of the product (or the total weight, choose the higher freight way) x the price of the LCL,to work out at sea freight. Freight only has basic shipping costs, which are calculated by volume and weight.

2.2. FCL: If the number of quotes is just enough to fill the whole box(20'GP,40'GP,40HQ or 45HQ),Directly take the freight rate as the basic freight.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click “Contact Now” to send a message. 

Shipping Carrier Contacts

Medwish has recently begun contracting deliveries through a variety of regional carriers. We have contact information for these carriers, as well as national carriers.
Tips: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.

Common Carrier Tracking Information Contact Information
UPS Phone: 1-800-742-5877
FedEx Phone: 1-800-463-3339
DHL Express Phone: 1-800-225-5345
TNT Phone: 1-800-820-9868
EMS EMS   Phone: 1-11183

Delivery time commitment
The seller's own commitment to provide one of the featured services to the buyer. The seller makes a promise to the buyer on the delivery time of the goods. After the buyer pays, the delivery is completed within the agreed time; if the delivery is not delivered according to the agreed time, the goods are 0.5% of the actual transaction amount is paid, and the minimum amount is not less than $1 , and the maximum is not more than $30.

Damaged goods complement to send
One of the featured services that the seller has promised to provide to the buyer. The seller makes a promise on the status of the goods receipt, from the date of receipt of the goods to the time the seller promises to protect the time, if the goods are found to be damaged during transportation, the buyer may apply for damage to some of the goods; the seller promises to provide one-time replenishment service. The reimbursement of the logistics fee shall be borne by the contracting party; if the goods after the reimbursement are still damaged, the seller will provide a refund service.
The Medwish platform provides a complete set of medical equipment,including electric/manual medical bed,hospital crib, ICU pendant, hospital trolley/stretcher, operating table, hospital chairs, patient monitors, etc.
The Medwish platform accepts online payments including PayPal, credit card (VISA/Mastercard/American Express), as well as traditional T/T, L/C, West Union, Money Gram. We guarantee 100% payment security.
The Medwish team provides full-time quality control services to ensure that our clients receive high quality products.
The Medwish team will cooperate with Huatai Property Insurance Co., Ltd. to ensure that the goods receives financial compensation upon losses caused by natural disasters or accidents during the transportation process.