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Privacy Policy

Privacy Policy


Table of contents:

1.Collect and use your personal information

2.Using Cookie technology

3.Disclose your personal information

4.Protect personal information

5.Manage personal information

6.Notices and Revisions

7.Protection of minor information

8.Contact us

Medwish acknowledges the importance of privacy and the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services we provide and explains how we collect, use and disclose information relating to our users. We hope that you read carefully before using our products and services and confirm that you have fully understood the contents of this policy.

1.Collect and use your personal information

1.1.Your privacy is important to us. Our products and services include core business functions and additional functions. We may collect, store and use the following information related to you in order to implement these features. If you do not provide relevant information, you will not be able to enjoy the products and services we provide.

1.2.Collect your personal information

1.2.1.When you register, you need to provide us with at least your name,company name,account name, address, telephone number, email address (used to verify your email). We have the right to verify that your identity is valid by email. You can modify and supplement your account information, including nationality, gender, birthday, user preferences and other relevant information. If you do not provide these supplementary information, the use of our services and products will not be affected.

1.2.2.If you are registered as a seller or service provider, in addition to the above information, we may also collect your identity information, tax registration number and information about your business.

1.2.3.If you contact our customer service department, we may record your conversation with us and collect other information to verify your identity.

1.2.4.About any transaction and payment service or service information under our buyer protection plan (including but not limited to bank account number, billing and delivery information, credit/debit card number, expiration date and confidential code and tracking information from the check Or remittance slips), which may be collected to facilitate the settlement of the price at which buyers and sellers purchase goods or services through website transactions.

1.2.5.We record details of user activities on our website. (including but not limited to product type and specification, pricing and delivery information, any dispute record)

1.2.6.We record the purchase and browsing activities of users on our platform, including but not limited to IP addresses, browsing patterns, buyer behavior patterns and device information.

1.2.7.You can also use search to find exactly what you need. We will keep your search content for you to enter repeatedly or to show you the products associated with your search. We will treat your search keyword information as your personal information and process it with your search history in accordance with this privacy policy.

1.2.8.We may obtain your authorized shared account information (avatar, nickname) from a third party and bind your third party account with your Medwish account after you agree to this Privacy Policy. So that you can directly pass through a third party account to log in and use our products and services.

1.3.Use your personal information
1.3.1.Verify your identity;

1.3.2.Verify that you are eligible to register as a website user;

1.3.3.Process your registration as a user, provide you with the website's login ID and maintain and manage your registration;

1.3.4.To provide you with customer service and respond to your questions, feedback, claims or disputes;

1.3.5.Facilitate communication between buyers and sellers on the website, handle transactions and payments, evaluate sellers' advance withdrawal requests and provide delivery services;

1.3.6.Assess User's account security and transaction risks, detect and prevent fraud and other security incidents;

1.3.7.Based on your browsing history, we will personally communicate the device information we collect and your order history, conduct research or statistical analysis to improve the content and layout of the site and improve our products and services.

1.3.8.We may also use your personal data for other purposes that are not inconsistent with the purpose for which we disclose it to you (for example, for the purpose of archiving public interests, scientific or historical research purposes or other statistical purposes), and other circumstances as required by laws and regulations.

2.Using Cookie technology

2.1.In order to achieve the individual needs of your online experience, so that you get easier access experience. We use cookie technology. The cookies assigned to you are unique to Medwish. We use cookies to manage our website's login status and account or data security. Collect user information to help you optimize your choice and interaction of advertising.

2.2.We will not use cookies for any purpose other than those described in this privacy policy. You can manage or delete cookies according to your preferences. If you delete cookies, you may need to personally change the user settings each time you visit the Medwish website and the information you previously recorded will also be deleted and may have an impact on the security of the services you use.

3.Disclose your personal information

3.1.We will not share your personal information with any companies, organizations and individuals outside of Medwish, with the following exceptions:

3.2.Obtain your explicit consent or authorization in advance;

3.3.Provided in accordance with applicable laws and regulations, legal process requirements, mandatory administrative or judicial requirements as necessary;

3.4.When we believe it is necessary to comply with applicable laws or exercise, establish or maintain our legal rights or protect the immediate interests of you or others. We may also disclose and transfer your personal data to our professional consultants, law enforcement agencies, insurance companies, government and regulatory agencies and other organizations, or other organizations that are required or permitted by applicable law;

3.5.Only share your information in order to achieve the core functionality of our products and services or provide the services you need;

3.6.Handle your disputes or disputes with others for your needs;

3.7.Comply with the relevant agreements signed with you (including the electronic agreements signed online and the corresponding platform rules) or other legal documents.

3.8.Use based on academic research;

3.9.We may share your personal information with our affiliates. But we will only share the necessary personal information, and be bound by this Privacy Policy stated purpose. If our affiliates are to change the purpose of processing personal information, they will seek your consent again.

3.10.We may share your order information, account information, equipment information, and location information with third parties such as partners to ensure the smooth completion of your services. Our partners do not have the right to use the shared personal information for any other purpose.

3.10.1.We may share your personal information with suppliers of third-party goods or technical services that support our functionality. These supports include supplying or providing infrastructure technical services, logistics and distribution services, payment services, and data processing for us.

3.10.2.We must share your order information with the necessary information related to the transaction with a third-party merchant to fulfill the demand for the goods or services you purchase from it, and prompt them to complete the follow-up after-sales service.

3.10.3.The information you submit to the website may be published publicly on the website, so any internet user can access it. You should exercise caution when deciding what information you submit to us.

3.10.4.We may provide aggregated or anonymous data to third parties. We may use your personal information to share with partners who commissioned us to promote, but we will only provide information on the coverage and effectiveness of the promotion to these clients, and will not provide your personally identifiable information.

3.11.When dealing with mergers, acquisitions, transfer of assets, or similar transactions involving personal information transfer, we will require new companies and organizations that hold your personal information to continue to be bound by this Privacy Policy. Otherwise, we have the right to ask the company and the organization to ask you for authorization again.

4.Protect personal information

4.1.We use commercially reasonable security methods to prevent unauthorized access to websites in order to maintain data accuracy and ensure the correct use of the information we hold.

4.2.For registered users of the website, some of your information can be viewed and edited through your account and the account is password protected. We recommend that you do not reveal the password to anyone. Our employees will never ask you to enter your password in unsolicited calls or unsolicited emails. If you share a computer with other people, you should not choose to store login information (for example, user ID and password) on that shared computer. Remember to exit your account and close your browser window after you complete your session.

4.3.Data transmission over the Internet or any wireless network cannot guarantee total security. Therefore, although we do our best to protect the information we have stored for you, we cannot guarantee the security of any information you send us.

5.Manage personal information

5.1.In addition to laws and regulations, you have the right to access and correct your personal information at any time.

5.2.You can apply for canceling your account directly. After you cancel your account, we will stop providing products and services for you. According to your requirements, we will delete your personal information except as otherwise provided by laws and regulations.

5.3.If you are a resident of the European Economic Area, you have the following data protection rights, you can contact us at any time:

5.4.The right to access, correct, update or request the deletion of your personal data.

5.5.Oppose to the right to dispose of your personal information in accordance with our legitimate interests, and the right to stand alone against direct sales.

5.6.In certain circumstances, we have the right to request that we limit the processing of your personal information or request the porting of your personal information.

The right to opt out of the marketing communications we send to you at any time. You can exercise this right by clicking on the "Unsubscribe" or "Exit" link in the marketing email we sent to you. To opt out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact information provided below.

5.8.If we collect and process your personal information with your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the legality of any of our previous processing.

5.9.You have the right to complain to data protection agencies about our collection and use of your personal information. For more information, contact your local data protection agency.

6.Notices and Revisions

6.1.We may from time to time update this Privacy Policy in response to changing legal, technical or business development. When we update our privacy policy, we will take appropriate steps to notify you. If applicable data protection law requires, we will obtain your consent to any important privacy policy changes.

6.2.Any changes to this Privacy Policy will be communicated through our posting of a modified Privacy Policy on the website. Once released on the website, the new privacy policy will take effect immediately.

7.Protection of minor information

This website and its content is not for minors (under 18), we do not intend to sell any of our products or services to minors. If the minor provides personal data to us without parental or guardian consent, the parent or guardian should contact us to delete the information.

8.Contact us

If you have any requirements, questions or concerns about our use of your personal data and this privacy policy. Please contact us by info@medwish.com.


The Medwish platform provides a complete set of medical equipment,including electric/manual medical bed,hospital crib, ICU pendant, hospital trolley/stretcher, operating table, hospital chairs, patient monitors, etc.
The Medwish platform accepts online payments including PayPal, credit card (VISA/Mastercard/American Express), as well as traditional T/T, L/C, West Union, Money Gram. We guarantee 100% payment security.
The Medwish team provides full-time quality control services to ensure that our clients receive high quality products.
The Medwish team will cooperate with Huatai Property Insurance Co., Ltd. to ensure that the goods receives financial compensation upon losses caused by natural disasters or accidents during the transportation process.