Trade Assurance

Trade Assurance

The buyer uses the online payment to purchase the goods provided by the third-party seller. After the payment is successful, Medwish will settle with the seller after the buyer checks the goods and completes the “confirm receipt” operation.
Encourage buyers to contact the seller before filing a claim to try to resolve any issues.
After the buyer submits the application, the seller will promptly investigate the buyer's report within 48 hours and refund the buyer if necessary.

Trade Services
Customs Clearance
• International Logistics
• After-Sales Service
• Procurement Service

1. Customs Clearance

Medwish always be with you, our professional team open up the road of export customs so that exporting goods is easy for you.

How to do?
●Declaration:Goods HS code assignment, export clearance documenting, ports declaration, etc. 
●To assist you for product inspection, packaging materials fumigation and other inspection and quarantine procedures.

2. International Logistics
Medwish has a logistics warehousing center, centralized packaging and transportation, Joining forces with large shipping and forwarding companies, domestic & foreign-based service teams, overseas warehouses and powerful international logistics information systems, Medwish provides customers with a competitive one-stop logistics services covering shipping, multimodal transportation, and more.

3. After-Sales Service
Quality of products is the life of Medwish ,customer’s satisfaction is our focus of work.Repeat orders from old customers are our standard to measure the user experience.As long as purchasing Medwish products. From the date on finish and certify products.
Warranty:18 months
Warranty for motors:36 months
After-sale service:15 years

3.1. In the warranty period
In specified time above,due to non-human factors,the damaged products will receive our free spare parts with technical guidance. If the customer in agent service area they will have the service form agents in order to solve the after-sale problems soonest.

3.2. Beyond the warranty period
We charge the cost of spare parts but provide technical guidance and other after-sale service for free.
Matters not covered above,please consult Medwish  VIP sfter-sale center service staff.
Whole-heart service every day!

4. Procurement Service
Utilizing the platform to access an array of high-quality factories and the production bases, our professional procurement teams will customize purchasing plans for you. All you need to do is to just confirm the samples and prices. Our teams will then help you through the whole process, including production, inspection and even product delivery right to destination.

5. FAQ

You can find all Frequently Asked Questions in our 

Q: Does Trade Assurance charge fees?
No. Trade Assurance order protection is a FREE service for buyers. Standard transaction fees still apply.

Q: What is the Trade Assurance covered amount?

The Trade Assurance covered amount is the amount of your order payment that will be protected. If supplier does not meet the requirements for shipping time or product quality agreed in your contract, you can open a dispute . If you can't reach a solution with the supplier and the supplier is found to be at fault, Medwish will provide you with a refund for your covered amount.
The Medwish platform provides a complete set of medical equipment,including electric/manual medical bed,hospital crib, ICU pendant, hospital trolley/stretcher, operating table, hospital chairs, patient monitors, etc.
The Medwish platform accepts online payments including PayPal, credit card (VISA/Mastercard/American Express), as well as traditional T/T, L/C, West Union, Money Gram. We guarantee 100% payment security.
The Medwish team provides full-time quality control services to ensure that our clients receive high quality products.
The Medwish team will cooperate with Huatai Property Insurance Co., Ltd. to ensure that the goods receives financial compensation upon losses caused by natural disasters or accidents during the transportation process.